Actions

Actions extend your chatbot beyond conversation into automated task execution. Instead of only providing information, your bot can collect data, trigger workflows, and integrate with external systems.

What Are Actions

Actions are automated behaviors that execute during conversations based on context and intent. They operate in the background without requiring explicit commands from users.

The current implementation focuses on data collection during natural dialogue. Future versions will support webhooks, API integrations, and multi-step workflows.

How Actions Work

Actions monitor conversation context continuously. When conditions are met, they execute automatically without interrupting the user experience.

The system uses the LLM's understanding of intent and context to determine:

• Whether an action should trigger

• What data to collect or what task to perform

• The optimal timing within conversation flow

• How to present the action naturally to users

Unlike chatbot commands that require specific keywords, actions work through natural language understanding.

Managing Actions

Navigate to your widget's Actions tab to view and configure available actions.

View Active Actions

The Actions page displays all configured actions as cards showing type, status, activation date, and controls.

Add New Actions

Click the Add Action button to browse available action types. Select one to view its configuration screen, then activate it.

Enable/Disable

Toggle the switch on any action card to enable or disable it without removing the configuration. Disabled actions remain configured but don't execute.

Configure

Click Configure to review or modify action settings. Available options depend on the action type.

Delete

Remove an action by clicking the trash icon. This permanently deletes the action and cannot be undone. Some built-in system actions cannot be deleted.

Plan Requirements

Actions availability depends on your subscription tier:

Starter ($9/month): No actions available Professional ($19/month): All current actions, early access to new actions Enterprise ($49/month): All actions plus priority support and custom integrations

Upgrade your plan from Settings → Billing to access actions.